The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. UCYP Store will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation.

Please return your purchase to the following address:

UCYP Store
Level 2, Kompleks Yayasan Pahang,

Tanjung Lumpur, 26060 Kuantan,

Pahang Darul Makmur, Malaysia

Please contact us at [email protected] or +60 11-1124 6683 - Hafiz if you have any questions or doubts.